Safe Gaming Pledge

Responsible Gaming — Build Healthy Gaming Habits at Wageon

Wageon believes gaming should be a source of entertainment — not stress or financial hardship. Playing responsibly means knowing your limits, staying aware, and seeking help when you need it. We're here for you.

Limit-Setting Features Self-Exclusion Option 18+ Only 24/7 Support
Quick Self-Assessment

Are your gaming habits under control? Answer the questions below:

Have you ever placed more bets trying to win back money you've lost?
No, never Occasionally Frequently
Is gaming affecting your daily life?
Not at all Rarely Yes, often
Do you bet beyond your set budget?
No, never Sometimes Yes, often

Wageon's Responsible Gaming Features

What we do to keep your gaming experience safe and enjoyable

Set Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.

Session Time Limit

Decide how long you want to play before you start. Once your time is up, Wageon will automatically alert you to take a break.

Set a Loss Limit

Set a maximum amount you're willing to lose in a single day or session. Once you hit that limit, gaming will automatically stop.

Cooling-Off Period

Feeling like you need a short break? Take a cooling-off period of 24 hours to 30 days. You won't be able to log in to your account during this time.

Self-Exclusion

For a longer break, you can self-exclude for anywhere between 3 months and 5 years. The exclusion takes effect immediately once confirmed.

Gaming History Review

View your full betting and gaming history at any time. Detailed reports on time spent and money wagered are available whenever you need them.

What Responsible Gaming Means

Responsible Gaming is the mindset of treating gaming purely as entertainment — not as a source of income or livelihood. Wageon is committed to helping its users enjoy gaming consciously and within healthy limits.

Online gaming and betting can be great fun, but they become a problem when they lead to financial stress, strained relationships, or emotional distress. The core of responsible gaming is simple — play as long as it's fun. Your well-being and your family's happiness come first.

Following responsible gaming principles on Wageon isn't just a rule — it's our commitment to every member. We believe an informed gamer is a happy gamer.

Remember: gaming should always be about entertainment. If you feel like gaming is taking control, seek help right away.

Signs of Problem Gaming

Problem gaming rarely appears all at once. It tends to develop gradually, with signs that are noticeable if you pay attention. If you or someone you know is showing any of the following, it's time to take it seriously:

  • Repeatedly chasing losses by placing more bets to try to win back lost money.
  • Wanting to stop gaming but being unable to.
  • Hiding the amount of time or money spent gaming from family or friends.
  • Neglecting work, studies, or family responsibilities due to gaming.
  • Feeling restless, irritable, or low when not gaming.
  • Using money meant for essential expenses on gaming.
  • Borrowing money or taking loans to fund gaming.
  • Repeatedly trying to quit gaming but failing.
If three or more of the above signs apply to you, please seek advice from a professional. Acknowledging the problem is the first step toward solving it.

How to Set Limits on Wageon

Once logged in to Wageon, you can set your own gaming limits at any time. It's entirely in your hands — you can lower a limit anytime, but increasing one requires a cooling-off period.

1

Go to Account Settings

After logging in, click the profile icon at the top right and select the "Responsible Gaming" menu.

2

Choose Your Limit Type

Deposit limit, loss limit, session time — choose what you need. Multiple limits can be set at the same time.

3

Set an Amount and Duration

Daily, weekly, or monthly — choose your preferred period and enter a specific amount.

4

Confirm

Clicking "Confirm" applies the limit immediately. A confirmation SMS will be sent to you.

5

Review Periodically

Review your gaming history once a month and lower your limits further if needed.

How Self-Exclusion Works

If you feel you need a longer break, use Wageon's Self-Exclusion feature. It's the strongest protection available — once activated, your account cannot be accessed until the set period has ended.

  • 3 Months: Ideal for a short break.
  • 6 Months: For a medium-term break.
  • 1 Year: For serious problems.
  • 5 Years: For long-term protection.
  • Permanent: To permanently close your account.

Any balance remaining in your account at the time of self-exclusion can be withdrawn. Active bonuses will be cancelled, and Wageon will not send you any promotional emails or messages during this period.

Self-exclusion is a serious decision, and we respect that fully. You can activate it by emailing support@wageon.im or directly through your Account Settings.

8 Tips for Safe & Responsible Gaming

From years of experience at Wageon, we've found that players who follow these guidelines are the ones who truly enjoy gaming as entertainment:

  • Only Play With Money You Can Afford to Lose: Never use money set aside for essential expenses on betting.
  • Set a budget in advance: Decide how much you're willing to spend before you start playing, and stick to that amount.
  • Set a Time Limit: Decide how long you'll play each day and stick to it. Setting an alarm can help.
  • Take a Break When You Lose: If you're on a losing streak, step away and clear your head — it happens to everyone.
  • Don't make gaming your only form of entertainment: Family, friends, sports — keep variety in your life.
  • Don't Play Drunk or Angry: Decisions made on impulse are usually the wrong ones.
  • Winning Is Never Guaranteed — Keep This in Mind: Gaming is entirely based on chance — no strategy can guarantee a win.
  • Take regular breaks: Take at least a 10-minute break every hour to rest your eyes and mind.

Protection for Minors

Wageon is an 18+ platform. Creating an account or gaming as a minor is strictly prohibited. Here are some tips to help family members keep minors away from the platform:

  • Use a strong password on your device and never share it with children.
  • Never hand your phone to someone else while logged in to the Wageon app or website.
  • Install parental control software on your devices.
  • Keep your gaming account and payment details out of reach of children.

If you suspect a minor is using Wageon, contact us immediately at support@wageon.im. We will take prompt action.

Frequently Asked Questions (FAQ)

Lowering a limit takes effect immediately at any time. However, increasing a limit requires a cooling-off period of 24 to 72 hours. This delay is intentional — to prevent decisions made in the heat of the moment.

You can withdraw your balance before self-exclusion becomes active. Once active, your balance will be held securely and can be withdrawn when the self-exclusion period ends. Bonus balances will be forfeited.

Our responsible gaming team is available 24/7. You can reach us by email, live chat, or phone. We handle all enquiries with full confidentiality and can provide the support and professional referrals you need.

A cooling-off period is a short break (1 to 30 days) during which you cannot log in, and your account reactivates automatically once it ends. Self-Exclusion is a longer, stricter measure (3 months to permanent) that requires you to apply to reactivate your account even after the period expires.

Accounts cannot be closed directly at a third party's request. However, if a family member reports a concern, our team will reach out and take the appropriate steps after verification.

Help & Support

Problem gaming is not a weakness — it's a health issue, and with the right support, it can be addressed. To reach Wageon's responsible gaming team and specialist assistance:

Email Support

Support@wageon.im
Any questions about responsible gaming will be answered within 24 hours.

Live Chat

Log in and speak with us directly via Live Chat. We typically respond within 5 minutes.

Account Settings

Set limits, cooling-off periods, or self-exclusion directly from your profile settings.

FAQ & Guides

on our FAQ page Find a detailed guide on responsible gaming here.

Asking for help takes courage. Everything you share with Wageon is kept completely confidential. We never judge — we're just here for you.

Play Responsibly, Play Enjoyably

Gaming on Wageon isn't just about winning — it's about entertainment, excitement, and the thrill of healthy competition. Know your limits, play responsibly, and make every moment count.

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